Recovery is switched off

This page stays inert until you prove you control the hosting account. To switch it on:

  1. Open cPanel → File Manager.
  2. Go into the data folder inside this site.
  3. Create an empty file named exactly RECOVERY_ENABLED (no extension).
  4. Reload this page within 60 minutes.

Anyone who cannot create that file cannot use this page, so it is safe to leave in place.

Locked out by sign-in codes rather than the password?

Create an empty file named DISABLE_2FA in the same data folder. Codes stop being required immediately, with no sign-in needed. Delete it to turn them back on.

Currently not present — codes follow the admin setting. Software version 2.3.